Macao (CPTTM)


Last updated on: 2019-03-29
Stakeholder Organization(s) contributing to the case study

Other

International structures for consumer participation

ISO/COPOLCO

Consumer representative(s) participating in the international structure(s)

Not applicable

National structures for consumer participation (Technical)

The Macau SAR Government Consumer Council

National structures for consumer participation (Policy)

The Macau SAR Government Consumer Council

Platforms for consumer participation

List of Certified Shops/Online Certified Shops; Consumer Information Service; Consumer Complaint Service; Consumer Reports; Arbitration Service; Price Survey/Price Comparison

International cooperation

The Macau SAR Government Consumer Council is in alliance with the following international organizations: 1) Consumer Institute of Spain; 2) Directorate-General for Consumer Affairs, Portugal; 3) International Consumer Organization for Portuguese-speaking Countries, CONSUMARE; 4) Consumer Association of Singapore; 5) Portuguese Economic and Food Safety Authority; 6) The Portuguese Association for Consumer Protection (DECO)

Consumers' priorities and objectives for participation

Protecting consumer rights; Encouraging associations of economic and professional interests to establish a Code of Practice for the activities of their members; Making available a mechanism for conciliation, mediation and arbitration of minor disputes related to the acquisition of goods and services

Main obstacles to participation

Other

Funding of participation

Not applicable

Useful Web sites and other resources for consumer participation

http://www.consumer.gov.mo
An Android and IOS app "Macau Price Information"

Respondent's name

Helena Lei Ms