Kenya (KEBS)


Last updated on: 2019-03-05
Delegated Organization for consumer issues in standardization

No such other organization exist

Stakeholder Organization(s) contributing to the case study

National Standards Body

State or Provincial Governmental Authority (Ministry)

Consumer Organization

Other

International structures for consumer participation

KEBS 160: Consumer and related services

Consumer representative(s) participating in the international structure(s)

Mr. Samuel Ochieng' - CIN

National structures for consumer participation (Technical)

KEBS TC 160 on consumer and related services

National structures for consumer participation (Policy)

KEBS TC 160: Consumer and related services
Ministry of Social Services

Platforms for consumer participation

Emasculation of TC on consumer and related services results in the consumer agenda finding traction in the standards propagation arena. KEBS also runs consumer awareness campaigns through local radio programs.

International cooperation

KEBS TC 160 is mirrored to ISO COPOLCO.

Consumers' priorities and objectives for participation

1. Warranty conditions
2. Consumer decision - using standards to make objective decisions

Main obstacles to participation

Funding

Lack of awareness

Lack of training

Resources (financial or other)

Funding of participation

Deliberate KEBS (NSB) budgetary process that has to see at least one propagation forum in one financial year.

Useful Web sites and other resources for consumer participation

KEBS Toll free number
KEBS websites
KEBS consumer feedback forms
KEBS market surveillance number *SMS*20023*

Additional information

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Respondent's name

Oyoo Titus Mr